Frequently Asked Questions

How do I place an order?

First, you must complete our Qualification Form. To qualify, you must be covered by Medicare (we cannot accept Medicare HMO coverage at this time) and have a current and valid prescription for diabetes testing supplies from a licensed physician.

Can I really get a free glucose meter?

Yes. If you qualify, you can opt to receive an Ascensia Contour or Brio glucose meter absolutely free, or one of the many other top brand meters at no cost to you.

What is the difference between "Free" and "No cost"?

A "free meter" is absolutely free. Nobody will be billed, not you, not Medicare nor any other insurance provider. You will simply receive a free meter. "No cost to you" means that you will receive a meter and Medicare will be billed to cover the cost.

Is this website secure and safe?

Yes, you may feel completely secure when entering information via this website. We use technology called Secure Sockets Layer (SSL), which encrypts (or encodes) sensitive information before it is sent over the Internet. We use the highest level of encryption and security available.

Is my information going to be shared?

In general terms, your information will only be shared as necessary in order to provide you with the products and services described on this website, but for a more in depth explanation, please read our Privacy Policy which discusses what information we collect and how it may be used.

How do I report email abuse?

First, please know that Diabetes Supply Co does not send any sort of unsolicited commercial email (UCE), so we take reports of UCE very seriously. If you believe you have received unsolicited commercial email from Diabetes Supply Co or UCE advertising Diabetes Supply Co, please let us know. Visit our Support page for infomation on how to report this abuse and what information you can provide to help expedite the investigation.

I did not fill out your form, why are you calling?

This is another situation we take very seriously. We do not cold call and do not purchase or rent customer lists of any kind. We only make contact after a person fills out one of the forms on our website. If you, or a loved one did not submit your information, we want to know about it, so we may investigate. Visit our Support page for infomation on how to report this abuse and what information you can provide to help expedite the investigation.